Refund Policy

1. Overview

VelocityCart provides digital products and services: "The Operator's Guide to Ecommerce Growth" eBook and a monthly subscription service. Because these are digital goods with immediate delivery and no physical inventory, our refund policy differs depending on the product type and the reason for the refund request.

This policy is designed to be fair to customers while protecting against misuse. However, your rights as a consumer under the Australian Consumer Law are not excluded by this policy.

2. eBook Refund Policy (A$39 One-Time Purchase)

2.1 Standard Policy

Due to the nature of digital goods—once delivered, the content cannot be "returned" in the traditional sense—refunds are not automatically provided after the product has been delivered and accessed.

When you purchase the eBook, you receive an immediate download link via email. By downloading and accessing the content, you acknowledge that the product has been delivered as described.

2.2 Refund-Eligible Scenarios

A full refund (A$39) will be issued in the following circumstances:

2.2.1 File Cannot Be Delivered

If the download link is not received, or the link is broken or expired and cannot be restored, and you have not already received a working copy of the file, you are entitled to a full refund.

2.2.2 File Is Defective

If the eBook file is corrupted, unreadable, or does not open on standard PDF readers, and the problem cannot be resolved by re-downloading, you are entitled to a full refund.

2.2.3 File Does Not Match Description

If the delivered file is significantly different from what was advertised on the website—for example, if the content is incomplete, in the wrong language, or unrelated to the advertised title—you are entitled to a full refund.

2.2.4 Genuine Edge Cases

We recognize that unusual circumstances may arise. If you believe you have a genuine, exceptional reason for a refund beyond those listed above, you can contact our support team at support@getvelocitycart.com. We will review your case individually and make a determination in good faith.

2.3 Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• You have downloaded and accessed the content and are unsatisfied with it
• You purchased the eBook but realized you did not need it
• You found the content less useful than expected
• You did not read or use the content
• You changed your mind after purchase
• You purchased by mistake (though we may assist with account or payment inquiries)

2.4 eBook Refund Timeline

eBook refunds will be processed within 2 business days of approval. The refund will be credited back to your original payment method (Stripe will handle the reversal). Depending on your bank or payment provider, it may take an additional 3-5 business days for the credit to appear in your account.

3. Subscription Refund and Cancellation Policy (A$19/month)

3.1 How Subscriptions Work

Your subscription renews automatically each month on the same date it was created. You have full access to the premium content archive during your paid subscription period. Payments are processed by Stripe in Australian dollars (A$19 per month).

3.2 No Partial Refunds

Because the subscription provides continuous access to content throughout the billing period, partial refunds for unused portions of a billing cycle are not issued. If you cancel your subscription at any time during a billing period, you do not receive a refund for the remainder of that period.

3.3 How to Cancel Your Subscription

You can cancel your subscription in two ways:

• Self-Service Cancellation: Log in to your member account and navigate to your subscription settings. You will see an option to cancel. Click this to immediately cancel your subscription.
• Email Cancellation: Send an email to support@getvelocitycart.com with your account email address and request to cancel. Our support team will process the cancellation within 1 business day.

3.4 What Happens When You Cancel

When you cancel your subscription, the following applies:

• Immediate Cancellation: Your subscription is cancelled immediately (no more payments will be charged after cancellation).
• Continued Access: You retain full access to all premium content until the end of your current paid billing period. For example, if you cancel on the 15th of a month and your renewal date is the 1st of next month, you have access until that renewal date.
• No Auto-Renewal: The subscription will not auto-renew. You will not be charged again unless you manually re-subscribe.
• No Refund for Current Period: You are not refunded for the current billing period, even if you cancel mid-cycle. However, you retain full access until the end of the paid period.

3.5 Subscription Refund in Exceptional Cases

If there is a technical issue preventing you from accessing subscription content (e.g., login failure, content unavailability), and this cannot be resolved within 2 business days, contact support@getvelocitycart.com. We may issue a credit or partial refund depending on the duration and severity of the issue.

3.6 Expired Cards and Failed Payments

If your payment method expires or a renewal payment fails, we will attempt to charge your payment method according to standard retry protocols. If renewal fails after multiple attempts, your subscription will be suspended. You can update your payment method and reactivate your subscription, but no refund is issued for the lapsed period.

4. Australian Consumer Law and Consumer Guarantees

4.1 Consumer Rights Not Excluded

This refund policy does not exclude, restrict, or modify your statutory rights under the Australian Consumer Law (Competition and Consumer Act 2010 Cth).

4.2 Major Failure and Remedies

If you believe our digital products or subscription service has a "major failure"—meaning the goods or services are substantially unfit for purpose or significantly not as described—you may be entitled to remedies under the Australian Consumer Law, including:

• Repair of the product or service
• Replacement with an equivalent product
• A refund
• Compensation for loss or damage

4.3 What Constitutes a Major Failure

A major failure is different from minor inconvenience or personal dissatisfaction. Examples of potential major failures include:

• The eBook file cannot be opened or read on any standard device or PDF reader
• The subscription service is completely inaccessible or non-functional for an extended period
• The content delivered is fundamentally different from what was described and advertised
• A substantial portion of the promised content is missing or unusable

4.4 Making a Consumer Guarantee Claim

If you believe our product or service has a major failure under the Australian Consumer Law, please contact us as soon as possible:

• Email: support@getvelocitycart.com or legal@getvelocitycart.com

Provide the following information:

• Your account email address
• The product or service you purchased (eBook or subscription)
• The date of purchase
• Your Stripe payment reference (if you have it)
• A detailed description of the major failure and steps you have taken to resolve it

We will respond within 2 business days and work toward a resolution. If we cannot reach a satisfactory resolution, you have the right to seek remedies under the Australian Consumer Law via the courts or consumer dispute resolution bodies.

5. How to Request a Refund

5.1 Refund Request Process

To request a refund for either the eBook or subscription, please email support@getvelocitycart.com with the following details:

• Your account email address
• The product you purchased (eBook or subscription)
• Your Stripe payment reference (visible in your account or payment confirmation email)
• The date of purchase
• The reason for your refund request (be as specific as possible)
• Any supporting details or screenshots (e.g., error messages, delivery issues)

5.2 Refund Response Time

We aim to respond to all refund requests within 2 business days (Monday to Friday, excluding public holidays). We will review your request and either:

• Approve the refund and process it immediately
• Request additional information to assess your claim
• Explain why the refund cannot be approved under this policy

5.3 Refund Processing Timeline

Once approved, refunds are processed to your original payment method via Stripe. Processing typically takes 2 business days. Your bank or payment provider may take an additional 3-5 business days to credit your account, depending on your financial institution.

6. Fraudulent Refund Requests

VelocityCart reserves the right to investigate suspected fraudulent refund requests. If we determine that a request is fraudulent (e.g., you have accessed content extensively before requesting a refund, or you have a pattern of requesting refunds for purchased products), we may:

• Deny the refund request
• Suspend or terminate your account
• Pursue legal action if appropriate

7. Contact Us

If you have questions about this Refund Policy or need to submit a refund request, please contact:

• Email: support@getvelocitycart.com
• Legal Inquiries: legal@getvelocitycart.com

For more information about your purchases and accounts, see our Privacy Policy and Terms of Service.